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Mar 25, 2018
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Posts Tagged ‘Andy Heaslet’

The Scoop: Griffin Delivery changes owners, name

Friday, September 6th, 2013

Bicycle-based restaurant delivery service Griffin Delivery has new owners and a new moniker: The Bike Waiter. Shane Broussard and Heather Monroe took the reins of the 3-year-old company from founder Andy Heaslet Sept. 1, as reported by Kavita Kumar of the Post-Dispatch.

Heaslet has known Broussard and Monroe for two years, after discovering they owned a similar company, The Bike Waiter in San Antonio, Texas. When Heaslet was offered a position promoting alternative transportation at Washington University, he said Broussard and Monroe were eager to extend their brand to St. Louis. “We were using the same service and had very similar business models,” he said. “I knew he could come in with a solid game plan in St. Louis, and he could fulfill all the goals that I had about Griffin.”

Those goals – to increase bike visibility, to create more viable income and to help local restaurants – are already being realized. Heaslet said The Bike Waiter has expanded its hours and its service area, now delivering to areas like The Hill, Lafayette Square, the Central West End and more. Cyclists now use bike trailers so that they can haul more food from more restaurants to hungry customers. Delivery fees also have been lowered to roughly $3.

Though he is now fully entrenched at Wash. U., Heaslet will continue to assist the new owners in an advisory capacity for the next 18 months. Heaslet admits it’s been an emotional transition, and changing the Griffin name was a difficult pill to swallow at first. “I imagine this is the sending-the-kids-off-to-school feeling,” he said. “It’s been a lot of me telling my ego to be quiet and do the right thing … There might be a few things that he does slightly differently … My big goals will be achieved at a really high rate.”

The former mascot hasn’t completely been scrubbed from The Bike Waiter; the griffin still makes an appearance on the business cards. “[Broussard and Monroe] told me they want to keep the griffin involved and pay homage to what we created.”

-Photo by Laura Miller

A bike-side chat with Griffin Delivery’s Andy Heaslet

Wednesday, January 9th, 2013

Andy Heaslet had to change the name of his South Grand Delivered restaurant-delivery service to Griffin Delivery for the best of reasons: He expanded his territory to downtown. More territory means more adventures, like the strange interludes with a customer known as “The Hand.”

1. Which restaurants’ food does Griffin Delivery deliver now?

Lunch downtown from Lola, Pickles Deli, Tortilla Grille, Joe’s Chili Bowl at Citygarden, and the downtown Local Harvest Cafe, and lunch and dinner in South City from Mangia Italiano, MoKaBe’s Coffeehouse, Natty’s Pizza, Orkeed Restaurant, Wei Hong and the Local Harvest Cafe near Tower Grove Park.

2. How do the couriers carry the food?

The bikes have a box-rack that attaches to the seat post. It weighs maybe three to five pounds, and when you add 10 to 15 pounds of food into it, it changes the way you have to ride your bike. The tail likes to wag the dog. You have to use your abs more and control your handlebars more. The drivers get strong really quickly. Other couriers only work with burrito and sandwich places because you can just throw it in the backpack. We can’t do that with blackened tilapia from Mangia; it wouldn’t be fair to the food. We use an insulated box big enough to hold five 18-inch pizzas or 12 box lunches, and we have bigger boxes, too.

3. What’s the strangest moment one of your couriers has had?

One that seems to happen repeatedly is when you’re knocking on the door for a really long time and then finally a woman comes to the door holding her robe closed and needs two hands to take the food and sign the receipt, and we get a show. (Laughs) Then there’s one customer who wouldn’t let us see her face. The door would open just like, six inches, a hand would come out to take the food and then the hand would come back to give the courier a stack of quarters. We called that customer “The Hand.”

4. Can you share your future plans, for more restaurants that might be added to Griffin? I think we’ve got SweetArt coming early next year in South City, and we have four or five informal commitments from other restaurants.

5. Can you guys deliver soup without spilling it? We’ve done more than 1,000 deliveries in two years and on only four or five occasions did we have to go back to the restaurant because the food got screwed up in transit. Our gear, our setup is really effective. We sometimes ask the restaurants to wrap soup containers in Saran wrap, too. We don’t yet do coffee, but we’re not far away from figuring that out. 

6. Describe the process of making the jump from South City to parts beyond. We had the idea more than a year ago to come downtown. We did Bike to My Lou, the downtown community bike ride and festival, with Blake Bailey grilling hamburgers, in the spring. That was our downtown coming-out party. Now that we’re there, it’s almost like starting over. We’re re-building our brand identity and spreading the word again that you can get meals delivered on a bicycle quickly and affordably. Another new thing is downtown traffic, which is ridiculous. The taxis and limos can be aggressive, and the people who come downtown once every six months for a Cardinals game drive like a deer frozen in the headlights. (Laughs)

8. Your business is awfully green, as they say; I understand you come from a non-profit background, too? I want to run my for-profit with the same passion and compassion I had when I was running a non-profit. That was called the Peace Economy Project; it was about building an economy based more on peaceful endeavors than the military-industrial complex. The new business is environmentally conscious, fun and makes a profit. We’re still working on that last one, but my heart’s in it, and that’s the important thing. The famous activist Percy Green heard my idea for the restaurant/bike- delivery business and he encouraged me to go for it, so I pursued it. I had almost given it up.

9. What did you do before that? I was a professional mascot in college: “Slapshot” the polar bear, with the Indianapolis Ice of the Central Hockey League. Then I was also the Butler University Bulldog. The team was not used to great success. When we got to the Sweet 16 for the first time no one on campus knew what to do. (Laughs) I think my craziest moment as a mascot was when I was crowd-surfing over people and I unintentionally came to a stop atop an old lady, and I thought I’d broken every bone in her body. Then a guy stuck his finger in the polar bear’s face, which was a little higher than my face, and said, “Not cool, Slapshot. Not cool.” I felt bad, but as a mascot I couldn’t speak so I just had to mime that I was sorry. (Laughs) Then, after college, I did the Peace Corps in Paraguay, doing rural economic development.

10. The way people order from you is so cool – customers click what they want online, right from the restaurant’s menu, but at your website. We use software called Big Tree Solutions, which was created by the same guy who started Tiger’s Takeout in Columbia, Mo. We had a friend customize it for us to give it some flair, and we’re really happy with it. Our sales have gone up by 50 percent each month we’ve used it. That’s a rate of growth that was inconceivable a year ago.

11. Why “Griffin”? In our logo, we originally used silhouettes of the griffins that protect the east side of Tower Grove Park, so we kept that.

12. What’s Griffin’s delivery charge? Five bucks, but we’re looking at a zone-based fee, ranging from $3.14 on up, with a tiered structure. Once we have Soulard and Benton Park covered, we’re thinking about changing that.

13. How fast can you deliver? Our default estimate time is 45 minutes, but our average is in the mid 30s. It depends on how long it takes the restaurant to make the food; a pizza takes longer than a sandwich.

14. What do the bike couriers do if they have downtime between deliveries? They hang out in coffeehouses and restaurants. I love having my folks go out and take pictures and play on Instagram and Twitter. I’m also trying to get them to hand out Griffin Delivery stickers if they like.

15. It looks like on your site you’re asking the customer to put the tip on before delivery. The customers do have the option of giving it to the couriers when they get to door. The site reminds the customer of what 20 percent is, regardless, which is a good thing. Also, the customers often just want the transaction to be over; they want to have the convenience of signing their names and getting to the eating.

16. What should the prepared bicyclist always carry with him/her? A tire lever, a fresh tube, a patch kit, and a CO2 cartridge or a hand pump. There are so many bike shops in St. Louis, that’s great, too. In the winter, you might want to carry long johns and extra gloves, also. It’s no fun when you leave the house when it’s 50 degrees and come home when it’s 30 degrees and you’re not prepared.

17. You deliver through all kinds of inclement weather, too. Yeah. Last winter was pretty nice; it was so mild. We say that if you can drive your car to work, we can probably ride our bikes. “Black ice” is a different story. We can walk our bikes for a little rather than ride them, if it gets really bad.

18. Do you see your company growing into more neighborhoods? Sure. We’d love to have four or five neighborhood branches. I don’t ever see us going west of I-170, but serving more of the inner core of the city and the inner ring of suburbs. But it’s one step at a time for now. We’d love to connect South City and downtown by serving Lafayette Square, Soulard and Benton Park.

See the full list of restaurants available at Griffin Delivery at griffindelivery.com 314.270.2276.

— photo by Laura Miller

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